We're so sorry you have cancelled your policy with us, and we'd love the opportunity to put things right based on your feedback. Your thoughts and opinions are invaluable to us so we can learn and continually improve the products and services we provide, to meet your needs. With this in mind, please would you complete this short survey so that you can share your experience with us. Thank you for your time.

First name

Last name

Business name

Email

Contact number

What were your main reasons for leaving us? Please tick all answers that apply Better cover elsewhereBetter premium elsewhereLack of contact from my advisorLack of or poor risk management adviceMy usual contact has left and I would prefer to go with themPoor insurer claims serviceYou did not support me through my claimI no longer operate my business or I have sold my businessYou could not arrange the cover I needResponse times to renewalsOther

Additional information

What are the most important reasons for buying insurance? Please tick all answers that apply Cheapest priceValue for moneyBreadth of coverRange of product offeringsEnhancements of coverRisk management adviceRegular contact with meDealing with my queries efficiently and effectivelyRelationship or one point of contactRegular communications providing advice and guidance on external issues affecting my businessClaims offering and serviceReputation or brand

Please highlight your top three

Any other factors?

If we could change one thing today, that would make you reconsider cancelling your policy with us, what would it be?

Overall, what could we have done better/do better to improve your experience of working with smei?

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